Last updated: 23 April 2026
This Privacy Policy explains how ECOMX collects, uses, stores, shares, and protects personal information when you use our website, contact our team, request services, or engage with us as a client, supplier, or business contact. We aim to process personal information in a lawful and reasonable manner and in line with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 ("POPIA").
ECOMX is an ICT services business operating from 266 Bronkhorst St, Nieuw Muckleneuk, Pretoria, 0181. For privacy-related questions, you can contact us at info@ecomx.co.za or +27 (0) 12 346 0525.
We may collect the following categories of personal information, depending on how you interact with us:
We collect information directly from you when you complete forms, contact us by phone or email, request a quotation, sign up for services, or communicate with our team. We may also collect limited technical information automatically through cookies and standard website analytics tools.
We process personal information for legitimate business purposes, including:
Where required by POPIA, we rely on one or more lawful justifications for processing personal information, including your consent, the need to conclude or perform a contract, compliance with legal obligations, protection of a legitimate interest, or our legitimate business interests where these are not overridden by your rights.
We do not sell personal information. We may share personal information with trusted service providers, operators, hosting providers, payment or administrative partners, and professional advisers where reasonably necessary to operate our business and deliver services. Where an operator processes information on our behalf, we require them to apply appropriate confidentiality and security measures.
Some of our systems or service providers may store or process data outside South Africa. Where cross-border transfers occur, we will take reasonable steps to ensure that the receiving party is subject to a law, binding agreement, or level of protection that is substantially similar to POPIA, or that another lawful basis for transfer applies.
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, to comply with legal or regulatory obligations, to resolve disputes, or to enforce agreements. When information is no longer required, we will delete, destroy, or de-identify it where appropriate.
We implement reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No internet-based transmission or storage system can be guaranteed to be completely secure, but we take security seriously and apply controls that are appropriate to the nature of the information processed.
Subject to applicable law, you may request access to your personal information, ask that inaccurate or incomplete information be corrected, request deletion where lawful, object to certain processing, or withdraw consent where processing is based on consent. You may also lodge a complaint with the Information Regulator in South Africa if you believe your rights have been infringed.
We will not use your personal information for direct marketing by electronic communication where consent is required unless we have obtained that consent or another lawful basis applies. You may opt out of non-essential communications at any time.
Our services and website are intended for business and professional use. We do not knowingly collect personal information from children unless permitted by law and necessary for a lawful purpose.
Our website may contain links to external websites or third-party tools. We are not responsible for the privacy practices of those third parties and encourage you to review their policies separately.
We may update this Privacy Policy from time to time. The latest version published on our website will apply from the date shown above.
If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact ECOMX at info@ecomx.co.za or +27 (0) 12 346 0525. You may also contact the Information Regulator (South Africa) if you wish to raise a formal complaint.